Specialist, CSR/Clerical Support

Duties and Responsibilities:

• Assist in the preparation and maintenance of patient accounts by verifying information, mailing claims, and updating account details.

• Assist in generating patient invoices and billing statements for services rendered.

• Ensure that all required billing documentation is completed and filed appropriately.

• Respond to patient phone calls and emails related to account balances, billing inquiries, and payment options.

• Provide general administrative support to the Accounts Receivables team as needed, including filing, faxing, and data entry.

• Assist in generating standard reports on accounts receivable, payment collections, and aging accounts.

Knowledge, Skills, and Abilities:

• Previous experience in patient accounts, billing, or clerical support in a healthcare setting is preferred.

• Strong organizational skills and attention to detail.

• Excellent communication skills, both written and verbal.

• Basic knowledge of medical billing codes and insurance processes (preferred).

• Proficiency in Microsoft Office Suite and billing software.

• Ability to handle sensitive and confidential information with discretion.