Manager, Customer Success
HighlightTAWe’re working with a growing SaaS company to hire a Manager of Customer Success who will lead a team focused on delivering a seamless, value-driven experience across the customer lifecycle. This role is ideal for a hands-on leader who thrives in fast-paced environments, cares deeply about customer outcomes, and enjoys building scalable processes that support long-term growth and satisfaction.
You’ll manage a team responsible for onboarding, renewals, expansion, and day-to-day success across a diverse client base. You’ll also collaborate closely with cross-functional teams to ensure customer feedback informs both the product and broader strategy.
What you’ll do:
Improve product adoption, reduce churn, and increase customer satisfaction through strategic success programs that deepen engagement and loyalty.
Enhance onboarding, training, and lifecycle milestones to create smooth and consistent customer experiences that lead to long-term retention.
Support account growth by working with your team to implement thoughtful upsell and cross-sell strategies that deliver measurable ROI.
Partner with product and engineering to share customer insights that influence roadmap priorities and improve usability.
Address high-priority client issues quickly and effectively, coordinating with internal stakeholders to resolve concerns and protect relationships.
Use CRM and customer success tools to track health metrics, identify trends, and drive continuous process improvements.
What you bring:
At least 4 years of experience leading a customer success team in a SaaS or tech-focused company.
A track record of improving customer retention and expanding existing accounts through proactive success strategies.
Clear and confident communication skills, with the ability to build rapport and trust across a range of stakeholders.
Strong writing and active listening abilities, with a knack for translating complex topics into clear, actionable communication.
A collaborative approach to leadership, with experience working across teams to align on goals and improve customer outcomes.
Experience participating in C-level conversations that move strategic partnerships forward.
Highly organized and analytical, with strong project management capabilities and a goal-oriented mindset.
Dependable, self-motivated, and committed to delivering exceptional customer experiences.
Willingness to travel if required.
About HighlightTA
This opportunity is presented by HighlightTA, your on-demand talent team. We make hiring easy with flexible, on-demand talent solutions. We partner with startups and scale-ups to embed talent partners, lead recruitment projects, and manage full talent functions. Our data-driven approach ensures fast hiring and access to top-tier talent, while flexible terms help you save time and reduce costs. Follow us on LinkedIn to learn more.