Decisioning Manager, Strategic Sales

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

The Decisioning Manager is a client-facing role responsible for ensuring the delivery, performance, and ongoing value of Experian's decisioning and software platforms for strategic clients. You will partner with account teams, solution engineers, product, and delivery teams to manage platform performance, client satisfaction, and expansion opportunities. You will be the primary point of contact for decisioning-related initiatives, governance, escalations, and roadmap alignment. You will play a critical part in strengthening long-term client partnerships and positioning Experian as a trusted advisor. You will report to the VP, Strategic Sales.

Client Partnership & Decisioning Ownership

• Be the primary decisioning and software point of contact for assigned strategic clients
• Lead regular (monthly) client technical and decisioning reviews focused on platform performance, Service level agreements, roadmap alignment, and business outcomes
• Build trusted relationships across multiple levels of the client organization
• Be the first and ongoing point of contact for client escalations, overseeing issue management, communication, and resolution
• Protect and expand core decisioning platforms by ensuring value realization and client satisfaction

Platform Delivery, Governance & Operations

• Oversee decisioning platform implementations and post-production support to ensure delivery of client commitments
• Ensure client requirements are clearly defined and followed by solution engineering, delivery, and product teams
• Operate as a liaison between clients, Solution Engineers, Delivery teams, Product, and EGOC to translate client needs into actionable outcomes
• Monitor platform performance and communicate potential service disruptions
• Manage client communications, root cause analyses, and periodic Service level agreement reviews
• Facilitate completion of client technical questionnaires related to decisioning software
• Lead model governance activities, including attributes documentation, updates, and approvals
• Facilitate software audits and continuity of business planning

Strategic Growth & Commercial Enablement

• Partner with account teams to identify opportunities to expand existing decisioning and fraud solutions and uncover new revenue opportunities
• Contribute to forecasting based on client activity, roadmap, and demand
• Support accurate billing of services as a second line of defense in partnership with the account team
• Client point of contact for technology transformation initiatives related to decisioning platforms

Communication, Enablement & Advocacy

• Develop and maintain client communication plans post-delivery
• Facilitate client training for Decisioning and Fraud solutions
• Communicate complex decisioning concepts to both technical and non-technical stakeholders
• Represent the voice of the customer internally to influence product and solution enhancements

• 7+ years experience managing enterprise decisioning, analytics, or software solutions in a client-facing role
• Experience with decisioning platforms, data-driven models, fraud, and analytics solutions
• Experience managing client environments and cross-functional teams
• Experience leading client escalations, governance, and service management activities
• Experience protecting core revenue and supporting solution expansion
• Balance strategic planning with hands-on execution
• Experience with learning, influence, and leadership development

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote