Call Center Outreach Coordinator

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Human Connection Changes Lives! Join the Pyx Health Journey!

Full-Time, Remote/USA, Paid training starts Monday, September 22nd!

Why join Pyx Health? $16.50 per hour | Overtime Potential | Bonus and tiered incentive program eligible post 60-days based on performance

Are you a good fit for our team? At Pyx Health, we believe human connection changes lives. Our mission is to ease loneliness and support wellbeing, and our Outreach Coordinators are at the heart of that mission. By joining our team, you’ll help members feel heard, valued, and supported while collaborating with a team that’s passionate about making a difference every single day.

As an Outreach Coordinator, you’ll be a friendly, patient voice welcoming new members to Pyx Health. You’ll introduce them to our app, answer their questions, and guide them through the enrollment process. Each call is a chance to brighten someone’s day and connect them with resources that matter. 

How you can be Exceptional in this role:

• Meet and maintain performance and productivity goals
• Conduct outbound calls to members by phone, explain program benefits, and walk them through enrollment
• Assist members with basic troubleshooting questions related to the Pyx Health app or enrollment process
• Communicate with empathy and clarity, making each interaction positive and supportive
• Document conversations and feedback to help us keep improving the member experience
• Escalate urgent issues to the right team quickly and effectively
• Share ideas to refine outreach and enrollment processes

How you will help us Succeed together:

• Availability for 2-weeks of training to work Monday through Friday 11:00 am EST – 8 pm EST
• Availability to work Monday through Friday 2:30 pm EST – 11 pm EST post training
  
• At least one year in a customer support, call center, or healthcare
  
• Ability to navigate digital platforms
  
• Strong verbal and written communication skills with active listening abilities
  
• Patient, empathetic, and adaptable to diverse personalities and needs
  
• Ability to multitask, prioritize, and remain organized in a fast-paced setting
  
• Flexible, detail-oriented, and comfortable adapting to evolving processes
  
• Equipment with the following requirements:
  
  • Computer:
    
    • Must be a Windows PC (Windows 10 or newer)
      
    • Macs, tablets, and Chromebooks are not supported
      
    • Laptop must be purchased after 2018
      
  • Processor:
    
    • Intel Core i5 or higher
      
    • AMD Ryzen 5 2500 or newer
      
  • Memory (RAM):
    
    • At least 16 GB or higher
      
  • Internet:
    
    • Download speed: 30 Mbps or more
      
    • Upload speed: 3 Mbps or more
      
    • Mobile hotspots and home internet from Verizon, AT&T, or T-Mobile are not supported
      
    • Check your internet speed on a desktop or laptop here (no cell phones): Check Your Speed Here!
      
  • Browser:
    
    • Latest version of Google Chrome
      
  • Security:
    
    • Windows updates must be turned on and up to date
      
    • Windows Defender Antivirus software must be active and updated
      
    • Wi-Fi must use WPA2 encryption or better
      
  • Accessories:
    
    • USB port for headset (USB DRIVES ARE PROHIBITED)
      
    • Camera with at least 720p resolution
      
    • Extra monitor is recommended (20–24 inches, 1920x1080 resolution or higher)
      

How you can Stand out:

• Bilingual (Spanish/English)
  
• Familiarity with CRM systems (Salesforce preferred)